Tendrova terms of service

Tendrova is provided by ReRoot d.o.o., Ribarska 4, Osijek, Hrvatska, OIB 53340601457, VAT ID HR53340601457, MBS 030198976, registered with the Commercial Court in Osijek. Contact: info@tendrova.com. Additional corporate disclosures appear in the Legal Notice.

You must be at least 18. If acting for an organization, you confirm authority to bind it. A consumer acts outside a trade, business, craft, or profession; everyone else is a business user.

Creating a free account is not a subscription order. A subscription starts only after reviewing the order and expressly acknowledging the future payment obligation.

Provide accurate information, verify your email, protect credentials, and promptly report unauthorized access. You are responsible for account activity.

The workspace owner controls members, billing, and permissions. Company profiles, offerings, locations, keywords, and CPV selections must be lawful and accurate.

Tendrova discovers, normalizes, and displays public tenders, creates matches and summaries, tracks changes and deadlines, and may use automated and AI features for recommendations.

Within any question-and-answer feature concerning official decisions, if available, Tendrova does not remember previous questions and answers. Each query must contain a complete description of the issue or relevant facts.

In that feature, Tendrova analyses and summarizes only official, publicly available decisions. It does not reach its own conclusions or provide advice.

Precision is essential: the response depends on the quality of the query. For the best results, provide the specific factual circumstances and relevant time period.

Tendrova is decision-support software, not legal, financial, procurement, eligibility, or bid-submission advice. A match does not establish qualification or recommend bidding.

We do not guarantee every tender will be found, source data will be complete or error-free, or every alert will arrive before a deadline. Always verify the official TED notice, documents, corrections, deadlines, and eligibility.

Monthly and annual plans include a card-based 14-day free trial. The contract is concluded when the trial activates. Unless cancelled before the displayed date and time, Stripe charges the selected plan and it renews monthly or yearly.

The annual base price equals ten monthly base prices, giving two months without additional charge. The exact amount, currency, tax, first charge date, and interval are shown before confirmation.

Consumers see the final applicable VAT-inclusive price before ordering. Business prices may exclude VAT only when clearly labelled. Stripe processes cards, automatic tax, and payment authentication.

For an annual subscription, we send a reminder 14 days before the renewal date.

Subscriptions renew until cancelled. After failed payment we may retry, request an updated method, restrict access, or terminate with proportionate notice.

Material price or term changes are notified in advance and apply from the next renewal. You may cancel before they take effect.

Cancel from billing settings to stop future renewal; access normally continues through the paid period. The Cancellation and Refund Policy forms part of these terms.

Consumers may withdraw within 14 days after trial activation. Requesting immediate access does not remove that right. Withdrawal during a free trial ends access immediately and normally has no payment to refund.

Mandatory digital-service conformity, repair, price-reduction, termination, and refund rights remain unaffected.

Do not bypass security or limits, access another workspace, disrupt the service, introduce malicious code, scrape outside permitted features, resell access, infringe rights, or use Tendrova unlawfully.

We may restrict access for security, abuse, non-payment, or legal obligations and, where practicable, give notice and an opportunity to cure.

ReRoot and its licensors retain rights in Tendrova, software, design, models, and original content. You receive a limited, revocable, non-transferable licence while access is valid.

You retain rights in submitted data and license us to host, process, analyse, and display it to provide the service. Confidential data is processed only for contracted purposes and legal obligations.

We may maintain, change, or discontinue the service and aim to give reasonable notice of material reductions. Contact info@tendrova.com for support.

After termination you may request export within a reasonable period. Data is then deleted under the Privacy Notice except records retained for law, billing, fraud, security, or disputes.

For business users, to the extent permitted by law, we exclude indirect loss, lost profit, missed procurement, and decisions made without checking official sources; aggregate liability is limited to fees paid in the prior 12 months.

Limits do not cover intent, gross negligence, death or injury, mandatory consumer rights, confidentiality breaches, or liability that cannot lawfully be excluded.

Croatian law applies. Business disputes are subject to the competent court in Osijek. Consumers retain mandatory jurisdiction and more favourable protections of their habitual residence.

If a user believes their rights have been infringed, they must first seek an amicable resolution by submitting a written complaint. We respond within 15 days. This does not restrict mandatory consumer rights to contact a court or competent authority. Operator and ADR information appears in the Legal Notice.